Support Request

Customer Support Request

After submitting your request, a member of our support team will reach out to assist you.
Your Name*

First NameLast Name
Your Email*
example@example.com
Company Name*
Phone Number (optional)
Please enter a valid phone number.
Select the category that most closely describes your needs

Need my training login informationResetting my SafetyPlusWeb, SafetyPlus EDGE or SafetyPlusWeb CQ passwordUsing SafetyPlusWeb / SafetyPlus EDGE software and I need helpAdding/Update training material to a SafetyPlusWeb courseSafetyPlus manages my safety program and I need adviceSafetyPlus keys my data and I need to upload information for entryRegistering an employee for in person training, drug testing, or other (non-Evonik) servicesSigning up for Contractor Management and my payment won't go throughSubscription or Billing QuestionsAdditional services available from SafetyPlus
What kind of help do you need?

Need directions on how to do somethingRequest a system feature or improvementUpdating COI or EMR documentation for an Owner/Client connectionQualifying a contractor connected to me, the Owner/ClientThe system isn't working as expected / I found a bugOther
To learn your Employee ID, Company ID and Employee PIN, please reach out to your supervisor or company administrator.
What Software platform are you using?

SafetyPlusWeb web applicationSafetyPlusWeb mobile appSafetyPlusWeb HRSyncSafetyPlusWeb Site TrackerSafetyPlusWeb CQSafetyPlus EDGE
Browser
Device
Page Address/Link
Use Case
Please describe the reason that you would like to see this feature added/enhanced. How would you use this feature if it is added?
User passwords can be reset from within our Software Platforms using the "Forgot Password" link below the user information. Please note that this option is ONLY available for administrative users- this does not apply to employees who are trying to log in to complete training.

To reset your password, navigate to the main log-in screen and choose the "Forget Password" option.
Any records that you need to be processed into SafetyPlusWeb can be sent over to the SafetyPlus team for processing. From your SafetyPlusWeb platform, please Navigate to Other > Data Upload and follow the additional instructions on that form.
Any material that you need to attach to a course can be sent over to the SafetyPlus team for processing. From your SafetyPlusWeb platform, please (1) navigate to Other > Data Upload. From this form, (2) choose the Data Type of "Instructional Material for SPW Course" and follow the additional instructions on that form.
The Evonik employee registration is through the Customer Resources section of our webpage. Please click "Submit" to be redirected to this page.
The Lab Services Registration is through a separate form. Please click "Submit" to be redirected to this page.
We are so excited to hear that you want to learn more about our other service offerings. Please click "Submit" to be redirected to our webpage where you can learn about these services and request more information from the corresponding team for each.
Additional Details for your Request
File Upload

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Thank you for providing this information. This submission will create a support ticket for you. You should receive an email confirmation that the ticket has been opened. A member of our support team will reach out to assist you further as soon as someone is available.
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Customer Support Request